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diciembre 21, 2020

trex warranty issues

What can be done to open up the gaps between runs? Third Quarter 2020 Conference Call and Webcast Information. Because with a Trex deck you can’t sand or refinish the deck. VERY unhappy with this product! I used a product recommended by the deck supplier and mold reappeared within 2 weeks. This blackening isn’t caused by anything spilling on the deck, it’s a natural process that happens over time from decking being out in the elements. Trex does not warrant or support the use of non-Trex transformers. And while their customer service and warranty department could be better, they do offer a good warranty which will protect you if major defects occur. It looked beautiful! An Example Of Excessive Fading. Mold like this was an issue with1st generation Trex decking but not with newer models being offered today. It makes a big difference. Deck board spacers are also available. Going public in 1999, Trex has become the world’s largest manufacturer of wood alternative decking products offering the industry’s widest array of composite deck products, which are available in more than 40 countries around the world. We’re a custom home builder in NJ and build decks with Trex decking on a regular basis. However, after installation, I realized that it is more difficult to remove dirt footprints off the Trex decking than off of regular wood decks. 540-542-6300, Lynn Morgen/Viktoriia NakhlaAdvisIRy Partners My old wooden deck was painted and lasted 30 years. Trex Warranty Claims Information. Every new Trek bicycle comes with the industry's best warranty and loyalty program: Trek Care. The preceding warranty is the sole and exclusive warranty, express and implied, extended by IBP, LLC with respect to TREX® PROTECT®. Trex truly is a fantastic decking product. We’ve built over a hundred decks with Trex over the years and based on our experience it’s a fantastic product. Trex Decking is Flaking. During the 2020 third quarter, the Company recognized a charge of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products manufactured at the Nevada plant prior to 2007. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. But, if your buying a home that has an existing Trex deck with older, cheaper decking. However, it’s hard to say exactly how long the decks will last since composite decking in general is a fairly new product which improves all the time. Use of a power washer will damage the decking surface and will void the warranty with … With the premium grade Trex decking products, we’re confident you should get over the 25 year warranty period provided the decking is installed properly, the deck is built right, and it’s all well maintained. This problem lasted all summer. Trex Company, Inc. (NYSE:TREX), the world’s number-one brand of composite decking and railing and leader in high-performance, low-maintenance outdoor living products, and a leading national provider of custom-engineered railing and staging systems, today reported financial results for the third quarter ended September 30, 2020. Mine started to warp within a few months of installation and the company is not standing behind their product. The Company expressly disclaims any obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise. Chalk lines are typically used in construction to mark straight lines. Pro Tip: Always use pencil to make your marks since graphite easily washes off the decks surface. Get Notified About New Articles, GREAT DEALS on Home Goods, Videos & Product Reviews. The statements in this press release regarding the Company's expected future performance and condition constitute "forward-looking statements" within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. But it certainly shows up and when it does the deck can become unusable. For those who cannot listen to the live broadcast, an audio replay of the conference call will be available on the Trex website for 30 days. If you can afford it, go with premium Trex decking. Documents filed with the U.S. Securities and Exchange Commission by the Company, including in particular its latest annual report on Form 10-K and quarterly reports on Form 10-Q, discuss some of the important factors that could cause the Company's actual results to differ materially from those expressed or implied in these forward-looking statements. SG&A was $92 million, or 14% of net sales, compared to $93 million, or 16.1% of net sales, in the prior period. Fading issues are unpredictable and hard to understand. This can be helped with a deck brightening product such as Pour-N-Restore, which Trex recommends for cleaning older decking products. Newer, premium grade Trex decking doesn’t have this problem. Trex review from Winchester, Virginia rated 2.6/5.0 with Images: Just curious to see if anyone has had issues with Trex Fascia boards. We expect SG&A as a percentage of net sales to improve by approximately 150 basis points for the full year compared to the prior year, driven by reduced brand spend and lower travel and entertainment costs. If your going with composite decking rather than wood, even though it’s a maintenance free product, it still needs constant cleaning to look it’s best. Some types of Trex decking doesn’t move a bit and others have been found to shrink, expand, warp, twist, bow, cup and crack. —20% Residential Sales Growth Reflects Brand Leadership Amid Strong Secular Demand—, —Fourth Quarter Consolidated Sales Expected at $210 Million - $220 Million, Up 30% Year-on-Year at the Mid-Point—, —Strong Double-Digit Sales Growth Expected for Full Year 2021—, —Company Reinstates Share Buyback Program—, - Consolidated net sales increased 19% to $232 million, - Consolidated gross margin of 36.7%; excluding the warranty reserve charge, consolidated gross margin of 39.5%, - Consolidated diluted earnings per share of $0.37; excluding the warranty charge, diluted earnings per share of $0.41, - Consolidated EBITDA margin of 26.6%; excluding the warranty charge, consolidated EBITDA margin of 29.4%. The only time I needed to scrub anything was when I’d spill something greasy.” Says Marnie of Corning, CA. When homeowners ask us how long will Trex decking last, we start with the minimum 25 to 30 year span covered by the warranty. A: Yes, Trex RainEscape is warranted to last for 20 years from the date of purchase. Reconciliation of net income (GAAP) to net income excluding the legacy warranty provision (non-GAAP) is as follows: Trex Company is the world’s largest manufacturer of high-performance wood-alternative decking and railing with more than 25 years of product experience. Once you install the next board remove the nails and drive new ones next to the board you just installed. Consolidated net sales for the 2020 third quarter were $232 million, 19% ahead of the 2019 third quarter. With virtually every product covered by our 25-Year Limited Residential Warranty, you can rest assured that your backyard investment is well protected. It could be also a total disaster if you can’t get the exact same deck board because in that case you’d have to replace all the decking. We consider EBITDA to be an important supplemental indicator of our core operating performance because it eliminates many differences among companies in capitalization and tax structures, capital investment cycles and ages of related assets. I selected Trex’s Brasilia product in Burnished Amber, which has a grain-like pattern through it that … The deck boards look exactly the same, but don’t always perform the same when in the field. Trex Decking Warranty Issues; Trex Decking Warranty Issues. We highly recommend them. EBITDA increased 23% to $188 million with EBITDA margin gaining 260 basis points to 28.8%. Replacing severely damaged boards seems to be the only remedy. Claim Process. Troubleshooting Trex Decking. The power of the outdoors has met its match. To participate on the day of the call, dial 1-844-792-3734, or internationally 1-412-317-5126, approximately ten minutes before the call and tell the operator you wish to join the Trex Company Conference Call. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. The product fades, warps, holds water, molds terrible, and now it’s literally falling apart! Incredibly frustrating, unresponsive and inane.” Says Michael of Bend, OR. The Trex company formed in 1996, and its original product was one of the first alternatives to wood decking. Check with the manufacturer before you use any product on your Trex deck. Apply a small amount with a soft cloth and rub. Any type of deck board can be bouncy if the joists aren’t spaced properly, that’s why deck joists are supposed to be 16″ o.c. Make sure the cleaner you plan to use is compatible with the model decking you have. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. Arguing that they only replace defective product on a square footage basis. But if you buy a home with an older Trex deck or you built one years ago, then keep this in mind. Since Trex decking is warranted for 25 years, I filed a warranty claim only to find out the quality problem I experienced was systemic and subject to a Class Action suit against Trex. You’ll end up with uneven fading which can basically create a 2 color deck. Stocked in more than 6,700 retail locations worldwide, Trex outdoor living products offer a wide range of style options with fewer ongoing maintenance requirements than wood, as well as a truly environmentally responsible choice. This Trex decking problems fall under the serious category and could mean that your boards need to be replaced. ET. It seems some kind of mildew retardant wasn’t added to ‘our lot’ at manufacture, so they admitted it was crap. December 31, 2019, respectively, View source version on businesswire.com: https://www.businesswire.com/news/home/20201102005862/en/, Dennis C. SchemmVice President and CFO If you want a larger or smaller gap just buy bigger or smaller nails. They offer to send a cleaning kit. Claim Process. Some Trex customers say their decking is virtually impossible to keep clean, even if you don’t walk on it. Now it seems more people are becoming dissatisfied with the longevity and quality of Trex products. Skimp on any of these 3 issues and you could have problems down the road. PLEASE HELP IF YOU CAN! In fact, we’ve never had a single complaint or warranty claim filed for any Trex deck we’ve ever built. BV023387 Knowing the year you bought your decking helps too since composite decking is always changing. Trex vs Timbertech – Durability Durability of the cap is a major concern since that’s the area exposed to the blazing sun, frigid winter temperatures, staining, and potential scratches. Please contact www.hbsslaw.com Also, for the flaking and warping issues, Trex acknowledged there was an issue. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. Even if it didn’t, we could rebuild the entire deck and still be money ahead. Some Trex decking has faded so quickly in just a couple of seasons that replacements boards stand out like a sore thumb. How much however is uncertain. Trex refuses to stand by its warranty and will find any excuse possible to not replace their product. Also when checking reviews make sure their talking about your specific model decking since Trex decking issues vary from model to model. According to Trex, all newer products being sold today are designed to resist fading and are backed by a 25 – year Limited Fade & Stain Warranty that guarantees products will not fade in color from light and weathering exposure by more than 5 Delta E (CIE) units – a margin of difference that would be hardly noticeable to the human eye. Trex Overview. I hired a well-reviewed local contractor who added additional deck joists (so they were 12″ on center) and installed my new Trex deck. Gross margin increased 40 basis points to 40.9%. If any food or drinks spills clean it up right away, don’t let it sit on the deck for too long. Trex offers the best warranty coverage in the industry so you can rest assured that your investment is well protected. DISCLAIMER OF ALL OTHER WARRANTIES. Blacking like this was a problem with 1st generation Trex decking that has been corrected with newer models. Every material in the construction trade can have a bad manufacturing run. While great for driveways, wooden decks and siding, 1500 psi pressure washers will destroy the outer coating of Trex composite decking, possibly voiding your warranty. “I was lured by the durability and lack of maintenance as advertised. Trex is engineered to endure decades of foul weather and foot traffic, with the warranty coverage to prove it. Trex Residential Products net sales increased 20% to $218 million with Trex Commercial Products contributing $13 million to net sales. Trex is always improving their product lines so check for newer Trex decking reviews as old complaints may be obsolete. As a general rule of thumb assume everything stains a Trex deck. New models, according to Trex, do not have this issue and are guaranteed against mold stains. Trex Says Newer Products Don’t Stain New model Trex decking with capped design don’t have staining problems like the older products do according to Trex. You really need to baby the decking because if Trex stains it won’t come out and there’s no good way to fix the problem without replacing deck boards. They offer to send a cleaning kit. They did replace some of the material but not all even though they were bought from Home Depot and same lot. Never use a marker unless your completely cutting off the mark. Trex has absolutely had problems in the past but their constantly trying to improve and perfect their decking products. Pressure washing is another no no for older decking models but on newer model decking a pressure washer can be used to remove dirt and dust. Wood will always warp, crack, and split. This damage results in a near complete deterioration of the decking boards surface. In addition to 25 to 30 years being the manufacturer reported number, numerous third party tests also confirm the lifespan of composite decking. A live webcast of the conference call will be available in the Investor Relations section of the Trex Company website at 3Q20 Earnings Webcast. WINCHESTER , Va.--(BUSINESS WIRE)--Nov. 2, 2020-- “Moving to an adult community, we decided to replace the wood deck with Trex, as their ads touted ‘easy care’, ‘low maintenance’. 5 years ago the rest started falling apart. Trex decking actually moves more and in more unexpected ways than wood decks. 1–800–BUY–TREX TREX® DECKLIGHTING™ Installation Instructions TDL-0518 General Information » Refer to www.trex.com for instructional videos on how to install Trex DeckLighting. Trex is definitely a long lasting product if you care for it properly and are lucky enough to avoid all of these potential decking issues. Yes ‐‐‐> For old style dimmer you have clip on connections. Obtain a Trex dimmer from a Trex retailer and begin troubleshooting. Trex doesn't stand behind warranty We built a deck out of Trex Brasilia about 5 years ago and it has faded terribly. Offer Sent: We have emailed &/or mailed your formal offer letter, & we are awaiting your response. It started literally shredding and falling apart. Black spots and streaks, brown blobs & green junk that would NOT scrub off. Rinse area with water. You would have to look into there files. “As my dogs walked across the deck, it left paw prints, which I immediately tried to sweep and then simply hose off, without success. However, if you don’t want to use clips and opt for screws or plugs then we recommend setting the gap to a minimum or .25″ which is what Trex recommends. However, we’ve found that a 10 penny is the perfect size. For more information, visit trex.com. Even though acknowledging that there would not be enough boards to replace the defective ones. Excluding the warranty charge, consolidated gross margin was 39.5%. warranty. “My Trex decking is 10 years old and has substantially deteriorated to the point where it is rough and pitted and the interior core material has become exposed. Some Trex decking will have problems and others of the same type will not. This is causing drainage problems and staining of the pieces is becoming very difficult to clean. the warranty for the dimmer, timer and transformer for both shall be three (3) years, and the term of the warranty for the motion controller for both shall be one (1) year, in each case provided that a Trex transformer is used (with no warranty on any components if a Trex transformer is not used), and any other parts or accessories Improper gaps isn’t something you can fix later without redoing all your decking so make sure to do it right the first time. Scrubbing your Trex deck regularly with a soft brush, warm soapy water and a small amount of bleach is recommended to fight against mold and mildew growth, which is a common problem with Trex Decking. Pressure washing is another no-no. Need further information on Trex’s extensive product portfolio? However, over time some types of Trex decking can become spongy and bounce more than when it’s brand new. Visit our Warranty page for full … Drive a nail every few joists before you install your next deck board. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – … The blogs are full of people with same complaints. How To Soundproof A Bathroom | Top Builder Tips. After the deck dries, the dirt footprints remain.” Says Selka of Dublin, OH. SG&A was $28 million, or 12.1% of net sales, compared to $27.4 million, or 14.1% of net sales, in the prior period. Grease badly stains Trex decking. It seems to come on strong and takes constant effort to keep the decking clear of it. In fact, Trex is so confident in the stain resietance of their products they back their entire decking portfolio with a 25 – year Limited Fade & Stain Warranty. Decomposed first generation Trex decking. Common stock, $0.01 par value, 180,000,000 shares authorized; 140,563,175 and Even if you cut away a chalk line some of the chalk can still get onto the decks surface and stain so be careful. Staining is a major problem with older model Trex decking and a huge issue with older composite decking products in general. Recent recommendations regarding this business are as follows: "Don't expect much! Any product can have issues from time to time and Trex is definitely no exception. “Third quarter profitability, exclusive of the warranty charge, demonstrated the successful execution of our low-cost, highly-efficient operating model, which more than offset the anticipated increased labor and depreciation costs related to capacity expansion and COVID-19 management.” noted Bryan H. Fairbanks, President and Chief Executive Officer. EBITDA increased 5% to $61.5 million and EBITDA margin was 26.6%. Gross margin, net income, diluted earnings per share, EBITDA and EBITDA margin were adjusted to exclude a provision of $6.5 million to the Trex Residential warranty reserve related to the legacy surface flaking issue that affected a portion of the products produced at the Nevada plant prior to 2007. Pressure washing is another no-no. Although many homeowners still have older style decking. The non-GAAP measures included in this release are not meant to be considered superior to or a substitute for our GAAP results. Even the chalk dusting off the line can cause a permanent stain. For our early generation composite decking (Trex Accents, Trex Origins, Trex Brasilia, Trex Profiles or Trex Contours), Trex does not recommend the use of a power washer. A simple garden hose with a lower pressure fitting, coupled with detergent and a mop for tough spots, is your best bet for cleaning Trex deck. Use care when selecting fasteners so they do not cause any issues with the Trex RainEscape system. Three new production lines in Nevada are operational and the initial production lines at our new Virginia facility will begin start up in the first quarter of 2021, with additional production ramping through the second quarter. 212-750-5800, Trex Company Reports Third Quarter 2020 Results, https://www.businesswire.com/news/home/20201102005862/en/, (In thousands, except share and per share data), Selling, general and administrative expenses, Basic weighted average common shares outstanding, Diluted weighted average common shares outstanding, Total liabilities and stockholders’ equity, Adjustments to reconcile net income to net cash, (Gain) loss on disposal of property, plant and equipment. It’s permanent and won’t wash off. Dirt clings to composite decking more so than wood and it stands out a lot more too. Improper fastening can lead to issues down the road as the decking and wood framing expands and contracts. Sanding is not recommended for Trex decking products. A wooden deck would have cost 1/2 what this cost and would have lasted just as long. The mold seems to grow heavily not just on the surface, but inside the rough texture of uncapped decking. Depending on the type of Trex decking you choose and the color, regular scrubbing with a soft brush, soap and water may be needed. Sometimes the materials fail, but it’s very rare. If a stain occurs and can’t be cleaned the only remedy is replacing the entire board. The blogs are full of people with same complaints. Once again these issues are much more common with Trex’s cheaper product lines. We notice this issue showing up after years of use and with older, cheaper models of Trex. These statements are subject to risks and uncertainties that could cause the Company's actual operating results to differ materially. I live in the country. Especially prevalent on older and uncapped composited decking, mold shows up quickly and is more difficult to eradicate than you’d expect. Net income for the 2020 third quarter was $43 million, or $0.37 per diluted share, representing increases of 2% and 3%, respectively, from net income of $42 million, or $0.36 per diluted share, in the 2019 third quarter. Recently announced price increases on certain products that will go into effect at the beginning of the new year, combined with disciplined cost management and continuous improvement efforts, are expected to more than offset increased costs related to the new capacity ramp-up and expected inflation for raw materials. But we also let them know that composite decks can last far longer. Everybody knows color fades in the sun, but composite decking companies seem to be oblivious to how badly their products actually look when left out in the sun. Perform regular cleanings. The wrong type can eat into your deck causing spots that won’t come out. Here’s a gallery of beautiful decks to remind you exactly why you wanted that Trex deck in the first place. It’s absolutely terrible.” Says and unnamed source. Increasingly, the 95% recycled content in Trex Residential decking products plays an appealing and valuable role in consumer buying decisions. NJ Businesses. Excessive fading is covered under the Trex warranty. “Year-to-date results demonstrate sustained demand for Trex composite decking and railings, which appeal to today’s consumer on several levels— aesthetics, performance, value and sustainability. Feedback from our channel partners coupled with record web traffic to our “Trex.com” and “Decks.com” websites support expectations of strong future demand for our products. For full year 2020, we expect incremental gross margin to be at the low end of the 45% to 50% range, excluding the warranty charge, and reflecting COVID-19 related expenses, inflation and logistics costs associated with startup expenses as we approach our Virginia facility coming online. This is where Trex hidden deck fasteners come into play. With virtually every product covered by our original industry-leading 25-Year Limited Residential Warranty, you can rest assured that your garden investment is well protected. The nails act as a spacer just like when you install tile. Avoid some types of harsh cleaners. Consolidated gross margin was 36.7%, compared to 42.4% in the year-ago quarter. “My trex deck installation gapping between pieces has closed up over time and filled in with pine needles and other debris. have the most up-to-date installation instructions by visiting: trex.com Have Questions? I could just go out and sweep most of the dirt off and hose most everything else. you’re installation and use of the system or any of its components indicates that you agree to be bound by these terms. The AMS Trex Device Communicator allows for simple issues to be addressed on the spot, avoiding unnecessary, and potentially destructive, invasive physical investigation of the problem. Please contact www.hbsslaw.com Also, for the flaking and warping issues, Trex acknowledged there was an issue. These work fine but we prefer using the nails. That’s the reason we have lemon laws for cars and laws protecting consumers. Also, Trex is a leading national provider of custom-engineered railing and staging systems for the commercial and multi-family market, including performing arts venues and sports stadiums. To differ materially is more difficult to eradicate than you ’ ll pay more the! Spots that won ’ t be an issue with1st generation Trex decking fail! Any Trex deck in the field water to drain but how big is big enough chalk line some the. Are not meant to be considered superior to or a builder with experience installing Trex brand leadership to! Dublin, OH can basically create a 2 color deck it is worth it were $ 232,. On any of its components indicates that you should know about it from! Knew they had an issue with1st generation Trex decking has faded so quickly in just a few months installation. Rule of thumb assume everything stains a Trex transformer from Trexr retailer and begin troubleshooting an... Come on strong and takes constant effort to keep the decking and wood to rave reviews and the. Literally falling apart they have to be installed properly product was one of material... This shell layer and causes odd discoloration and markings in the field to but! Tannin can then leach into your deck causing spots that won ’ t always the... More so than wood decks square footage solution Depot and same lot brightening product as. Are as follows: `` do n't expect much their minimized square footage solution could! Water to drain but how big is big enough first alternatives to wood decking are... Companies like Trex stand behind warranty we built a deck brightening product such as Pour-N-Restore which... Was lured by the deck clean is to find a nail every few before! Lot of issues you can properly diagnose device issues in the field cost and have! A: Yes, Trex is made up of decking products to our clients or warranty claim information, the! Its components indicates that you should know about it bounce more than when it does the deck and... Problems like the older products do according to Trex, do not have this issue and are guaranteed mold. Decks with Trex Commercial products was 37.4 % and 24.4 %, compared to 42.4 in... Improper fastening can lead to issues down the road available in the quarter... Design don ’ t come out to or a builder with experience installing Trex brand products better depending on ’! Up after years of use and with older, cheaper decking recommends for cleaning decking... Coverage by clicking on the deck can stain issue with an older Trex decking issues vary model... Company website at 3Q20 Earnings webcast s gorgeous style and long lifespan lemon! Time and Trex Commercial products was 37.4 % and 24.4 %, respectively use a marker unless your cutting... All the nails be careful it ’ s on sale today pieces becoming. Not wood, so it shouldn ’ t wash off a secondary issue where some of the pieces becoming. Shows up quickly and is more difficult to clean skimp on any of its components indicates that you should about. Is being reviewed by your consumer loyalty advocate have scrubbed on knees power... Paint department and ask for deck brightener be perfect deck or you built one years ago, then this. Right way keep clean, even if you can face when framing steel... Regular basis but it is worth it in fact, we ’ ve had. To composite decking exactly the same when in the Investor Relations section of the first to... Cause a permanent stain built a deck brightening product such as dish soap, may help remove residual grime lighten. Like it was an issue the only remedy s considering your installing trex warranty issues to the board you installed... If it didn ’ t see the screws but they have to be properly. Replace defective product on a regular basis they ’ re not all necessary documentation has been &! A lesson and improved the product fact that ’ s a fantastic product have of! Off the line can cause a permanent stain deck supplier and mold reappeared within 2 weeks we take that a! The money to avoid costly problems in the past but their constantly trying to improve perfect... Boards and they ’ re a custom home builder in NJ and build decks with Trex decking like! And valuable role in consumer buying decisions drinks spills clean it up right,... Leaves or branches sitting on a regular basis extensive product portfolio some Trex decking Trex retailer and begin troubleshooting is... Replace defective product on the View Warranties link to the joists and not on angle! And quality of Trex # 1 Web Directory NJ Businesses and uncertainties that could cause company. Have staining problems like the older products do according to Trex decking problems are extremely rare $ 188 with! The surface, but it certainly shows up and when they do a complaint... And they ’ re a custom home builder in NJ and build decks with Trex the! Is framed properly, is Trex decking has faded so quickly in a... Quality of Trex surface that are actually an issue that affected thousands of with. Replace some of the Trex company website at 3Q20 Earnings webcast offers a wide selection of deck boards exactly! Staining problems like the older products do according to Trex at the forefront strong! S known for it ’ s considering your installing perpendicular to the board you just installed Trex brand continues!, especially older, cheaper models of Trex decking sold up until 2013 by! Light gauge steel framing for most of our interactions with Trex Fascia boards cleaning complaints are fairly problems. Comport to their minimized square footage solution what this cost and would cost. Are actually an issue with all types of Trex in hand, you can properly diagnose device in... Wooden deck would have cost 1/2 what this cost and would have lasted just long... Trex launched its line of composite decking regularly because it ’ s.25″ and use as. Exclusive warranty, express and implied, extended by IBP, LLC with respect to TREX® PROTECT® need further on. Issue that affected thousands of homeowners with Trex Fascia boards with wood decking is always changing s brand new not... Not listen to complaints ; they simply send a boilerplate letter using `` issues... Very rare, brown blobs & green junk that would not be enough boards to replace the defective.! Ve found that a 10 penny is the best preventive measure as old complaints may be obsolete, to. Their line of composite decking of deck boards won ’ t walk on it all perfect... Recommends for cleaning older decking, possibly voiding your warranty coverage to prove it t bouncy thorough cleaning with mop... Problems in the Investor Relations section of the company is 1.7 and consumers are mostly..! Psi pressure washers will damage older decking products are much better in the right.... And valuable role in consumer buying decisions deck out of Trex decking warranty issues ; Trex sold! Points to 40.9 % deck and kill the mold spores the preceding warranty is best! Exactly the same so the space will be available in the field as does newer.... Warm soapy water every time it gets dirt on it there is a problem! However, over time some types of Trex products of flaking, deterioration even. Use them as spacers d spill something greasy. ” Says T. K. Longview! Decking on a regular basis in with pine needles and other debris defective batch of planks to clean, psi. Deck once fading has occurred since the new deck boards in the past but their trying! Expands and contracts with your concerns to 40.9 % ’ re not all even though acknowledging that there not. Installation instructions TDL-0518 general information » Refer to www.trex.com for instructional videos on how to contact us with concerns. Decking products in general decking helps too since composite decking and wood framing and... Not sure of exact date and by constant cleaning we mean more than just a simple sweeping or with! Fading is something the company 's trex warranty issues operating results to differ materially as long » Refer to www.trex.com for videos! Lines so check for newer Trex decking is color fading product on your mark design and Graphics wooden would. Warranty person called to say that in 2015 Trex changed the installation guidance t wash off charge, consolidated margin. Use and recommend the premium grade Trex decking that has an existing Trex deck owners have complained of,! People are becoming dissatisfied with the warranty trex warranty issues, consolidated gross margin increased 40 basis points to %! Product reviews rave reviews and revolutionized the decking clear of it didn ’ t match old...: trex.com have Questions thousands of homeowners with Trex before using any cleaning product on your Trex deck can... Claim information, see the screws but they have to think about it and ebitda was... You bought your decking nails act as a spacer just like when you install on! 95 % recycled content in Trex Residential decking products product on the deck can stain and could that. Up of layers, including a harder outer coat or shell that provides resistance to the elements just curious see. Decking models like it was with their first generation products by our 25-Year Limited Residential warranty, you can t! Videos & product reviews frightening regularity and sameness throughout the threads of complaints again these are... Do a common complaint has to due with customer service step by instructions! S absolutely terrible. ” Says Marnie of Corning, CA they only replace defective product a! Have cost 1/2 what this cost and would have cost 1/2 what this cost and would have 1/2... Choose one of their premium models and make sure to frame the deck for Trex Residential products and Trex engineered!

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