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decor planet reviews

DecorPlanet.com, Hi Laura, I still haven't received the refund. There are countless places one can by a bathroom ensemble, but when you have a great showroom that is staffed with people like Igor it certainly draws you in. Hi my name is adela pelayo order 20-000643288 i already speak to mesha eduards on 11/27/19 she is been ignoring my calls and emails can somebody help. I got a great price on a Toto toilet with washlet. We use cookies for analytics, personalization, and ads. If it is a screw, it would need to be removed; if it is a clip, it would need to be pushed inside to release the drawer. As stated in our return and shipping policies, "In the unlikely event that you received the wrong merchandise or your merchandise arrived damaged, there will be no charge to you and a replacement will be sent out. If it is not there in a week, I'm calling the fraud department at the bank to let them handle it. Very disappointed with the service we received this time. DecorPlanet has a consumer rating of 3.65 stars from 289 reviews indicating that most customers are generally satisfied with their purchases. 2 Decor Planet reviews. This company can not function in this manner. Extremely quick to process orders, and total disregard when issues occur with their products. Review: In May, 2015, I purchased a Kohler Elevance Rising Wall Bathtub from DecorPlanet.com for the sum of $12,789.95. He even offered me some additional tricks regarding the installation. I purchased shower doors from them at nearly $700. Please note in the event there are some modifications to the existing order (changes of the configuration, quantity, etc. This company falsely advertises easy returns and good customer service. I found free discount code and deals. Verified customer Review updated: Jun 29, 2020. He was incredibly patient with a million questions I had when shopping for numerous items during my bathroom renovation. If you’re shopping for bathroom vanities or fixtures in Manhattan, Brooklyn or Staten Island, you must stop by the DecorPlanet.com showroom. It's virtually impossible to install a toilet without the template, and we've installed 3 one-piece toilets before and all came with instructions and mounting template. One of the main reasons experts decorates furniture stores for public appeal is to draw attention and attract more customers. DecorPlanet.com Reviews 1 • Average . Depending on the quantity and configuration, it will take from 7 to 21 business days for the doors to ship and another 3 to 5 business days to get delivered. 7,893 reviews for DecorPlanet.com, rated 4.69 stars. I still have no product. DecorPlanet.com. I ordered a shower door April 26th. They literally take your money and never answer any of your concerns. Requested a discount for the blemish on vanity, and was promised a touch up kit. We’re in this together! i order a delta faucet. To find more information about reviews and trust on Sitejabber.com please visit. However, their service and willingness to stand behind what they sell is awful. Igor was amazing. 3.2. decorpl anet.com. Thank you, Purchased an $1100. Trying to order $4k worth of merchandise but their sales rep keep putting back on hold and never return or I go to VM and no one returns the call. We called technical support and were promised to receive installation instructions, a week passed and still nothing came in. See what employees say about what it's like to work at Decor Planet. Vanity arrived slightly chipped and faucet was defective (leaking). I wish they had been honest about the delivery date up front. odemoura2000@yahoo.com Do not buy anything from decor planet! Explore an interactive map with places nearby. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home And Decor. They had the best price I found on the internet, about 20% less than Amazon. Their customer representatives are very unresponsive. Salaries, reviews and more - all posted by employees working at Decor Planet. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Our team will determine based on the photos whether you need to send the item back right away, hold it for shipping carrier's inspection or discard it. PLEASE read ALL of the negative reviews below and but somewhere else. He was very helpful in explaining the different options available to me and the differences between them. All content is posted anonymously by employees working at Decor Planet. Hi I placed my order and was informed two days later that their supplier could not deliver the product immediately and I might have to wait two weeks to get my order filled. Turns out decor planet sent the order to the manufacturer and it will take TWO MONTHS before my part (which has already been charged to my credit card) is shipped, making our new shower out of commission for two months (until the part arrives). Here is Decor Planet.com Reviews. arrived this past friday, damaged called on friday. Any ways after almost a month still They have not delivered.Not a reliable company at all. See what employees say about what it's like to work at Decor Planet. Best, I did buy a Franke grid for my kitchen sink. That took 3 more weeks to arrive but meantime the plumber made a piece to work as I couldnt e without a kitchen sink forever. Search for other Bathroom Remodeling in Brooklyn on … Your comment has been brought to management's attention for review. Briskly Walking into a painstakingly decorated bathroom furniture store can be an awe-inspiring experience. They kept lying and stating I asked for the wrong item. I found free discount code and deals. Next day got email saying it wouldn't ship until May 5th. Find out what works well at DecorPlanet.com from the people who know best. How long it takes to get our interior doors from the time we sign the paper? DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 Best, But in stock, you get same price I got. The phone salesperson was in a rush and keyed in the wrong item. Share your voice on ResellerRatings.com my tracking # : 111-0557908-4935463. he never answered it. As of today, the refund still has not hit my bank. George L helped me source an item (that was otherwise out of stock everywhere else I called) and somehow managed to get it shipped to me within a few days! Hi Minh, I spoke with jelyne Richardson once from customer service and sent numerous e mails with no response. Their customer service and response was exceptional. If you need additional guidance, please send us an email to general@decorplanet.com. 00 vanity set from DecorPlanet.com and absolutely no issues with delivery schedule. When I cancelled the $1,057 order I got the rude run around for two weeks. I was helped by Professor at the City location. You can find contact details for DecorPlanet.com above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … Finally, I called the company and was told that management denied replacement because I took too long to notify them of the damage. Delta faucets usually take 1 to 4 business days to leave our warehouse; however, at the moment we are experiencing a slight backlog and Delta faucets might take up to 2 weeks to leave our warehouse. Decor Planet has … Customer service was great. Moreover, you may take advantages of daily deals, sales and coupons. Try to return something even if it’s unused and in box, impossible! There was a problem with our shipment and he immediately resolved it. Compare pay for popular roles and read about the team’s work-life balance. Received cartridge and after swapping, faucet still leaks. Decorplanet reviews | Voice of consumer Decorplanet reviews, rating, and complaints. I had truly horrible experience with this company, Horrible customer service and useless products. DecorPlanet.com, Hi David, Once the boxes were opened we noticed that the mirrors were damaged. They literally take your money and never answer any of your concerns. Had a damage issue and they took care of it with no hassle and kept me in the loop as to the status. I will never deal with them again. Stay away! i need this asap for an install this week I recently purchased from Decor Planet and was so impressed I felt compelled to write a review. Moreover, you may take advantages of daily deals, sales and coupons. Chatted and emailed a numerous time and their answers are always to tell you follow up in 24-48 hrs. This company falsely advertises easy returns and good customer service. I was notified about a week later that it had shipped. Ordered some sinks. They said they got 3 of 4 sinks but they don't know why the manufacturer did not send all 4 of them. I am so grateful for his he! Find Reviews, Ratings, Directions, Business Hours, Contact Information and … I recently ordered a vanity from them for over $1,300 usd but the vanity door is not installed in the correct direction as the picture shown on their website. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. Share your voice on ResellerRatings.com Do not make the same mistake and read yourself about this company at Better Business Bureau. This is the Decor Planet company profile. I rarely leave reviews but I was recently so impressed by the customer service at Decor Planet. Hector will contact you shortly. The woman in chat kept saying they would send replacements! Not sure they really exist. Ultimatly he really understood what I was looking and my style so his recommendations were absolutely on point. We apologize for the lack of communication. Thank you Venice for going the extra mile. They gave me a date by which it should be delivered. They lost my order which was delivered to the east coast then back to the west coast. When it was delivered, it did not look like the part I had ordered. We ship thousands of orders on a weekly basis and do our best to provide excellent service. After waiting one week for delivery they told me they don't have it and they have to order it from manufacture. Raynny S[redacted] was the sales consultant who personally assisted me with the purchase at DecorPlanet.com's Manhattan showroom. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Read real customer ratings and reviews or write your own. 7,491 reviews for DecorPlanet.com, rated 4.68 stars. They stuck with their findings until I finally got a customer service rep to really listen to the call and determine I was correct. Never will I do business with them again. We purchased Eago one-piece toilet (model #TB351M) that was missing an installation mounting template. This company responds to reviews on average within 2 hours. I ordered a new KWC spray head from DecorPlanet. Unfortunately, the washlet started making a buzzing sound. Techs can trouble shoot the faulty faucet when it is returned. My contractor said I'd need a small door so I requested to return the completely sealed doors for and purchased a smaller sized one from them. We guarantee it will help you envision your dream remodel! But There only a 30 days window to return your items. Regards, The spray head was as advertised and their service and care were admirable. DecorPlanet.com, Hi Cathy, DecorPlanet ranks 45th among Furniture sites. We were looking for working coupon code and promo codes etc. Requested a replacement faucet, and was promised a replacement cartridge. I don't recommend to buy from Decorplanet.com. Read Decor Planet reviews and Decor Planet ratings – Buy Decor Planet with confidence on AliExpress! Initial DecorPlanet.com complaints should be directed to their team directly. Dear decor planet: i bought a fresca fvn8008tk mezzo 36" wall hung vanity. DecorPlanet.com, Gain trust and grow your business with customer reviews. While searching for a new kitchen sink faucet I came across a delta one i liked Decor planet had it and they when I spoke with them said they were considerably less than other sites. Hi Mei, thank you for your question. Reviews from DecorPlanet.com employees about DecorPlanet.com culture, salaries, benefits, work-life balance, management, job security, and more. We will NEVER do business with Decor Planet again! Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. Regards, Their average grade on the Better Business Bureau is 1 star... this speaks volumes. how long it take to ship ? He greatly simplified things for me and was able to answer all my questions and address all my concerns. Other places said it could take between 3-6 WEEKS! I discovered this page. Got a service representative right away. Once they have your money, they forget you. How long will it take a tub to be shipped to zip code 31522?https://www.decorplanet.com/products/aquatic-w7air6042-serenity-rockaway-59-12-cast-acryli. have i made a mistake? Uncover why DecorPlanet.com is the best company for you. Ordered vanity. Price was best comparatively, and the ability to talk with someone without being on continuous hold makes Decor Planet stand well above their competitors. Hello Rachelle, One of the best Other business at 18 W 21st St, New York NY, 10010. Now let's wait and see how they will resolve my issue. DecorPlanet.com I”ve purchased a tub from these guys and it was quite an expensive one. Decor Planet is a well-known kitchen & bathroom fixture store which competes against other kitchen & bathroom fixture stores like Kohler, Tushy and Delta Faucet. Customer reviews and testimonials rated by the community of Central, Lenasia for Planet Home & Decor. It arrived quickly and in perfect condition. I will definitely buy from them again. Do not buy anything from decor planet Do not buy anything from decor planet! at Google for our online shopping. Purchased a FRESCA vanity set for over $1100 and the vanity arrived chipped and faucet was defective. Buy bathroom vanities and furniture, choose affordable luxury dÌ©cor for everyday living, modern and functional designs all at DecorPlanet.com. ), additional processing time will be added. I emailed the company and they were prompt in asking me to take pictures of the damage, but once I emailed the damage I didn't hear back notwithstanding multiple emails back to the company. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. Consumers satisfied with DecorPlanet most frequently mention customer service, bathroom vanity and staten island. You get conflicting answers on when you get delivery. Decor Planet reviews and Decorplanet.com customer ratings for January 2021. Regards, Had a mirror door lightly chipped. P and wish I would have reached out to him sooner. Our community found 6 coupons and codes for Decor Planet. Very disappointing. They refused to refund me and offered a replacement. We were looking for working coupon code and promo codes etc. They never canceled the order the first time. After reading do the many negative reviews regarding products and services, what is the position of the company? This was our 4th time purchasing products from this store. When it finally arrived it was damaged so I contacted DecorPlanet customer service and asked for a refund. They never answer your emails or your calls unless you are purchasing. Regards, ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DecorPlanet.com Customer Service. Get the best coupons, promo codes & deals for Decor Planet in 2021 at Capital One Shopping. For days I researched Toto toilets and after feeling overwhelmed I chatted on line with Alex and then spoke to Alex directly at Decor Planet. During our time in… We bought a toilet, a vanity, sink, faucet and a shower set. I said to play the recording of my purchase. We decided to return the toilet but needed a return authorization, after numerous calls to customer service and numerous messages left nobody called us yet. Please let us know how we can assist you with your order. Hung up on once. They suck. Once they have your money, good luck trying to get help with anything! 801-879-2264, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Decorplanet carries some really modern and stylish vanities, sinks, toilets, etc. The "customer service" morons are rude and think the matter is funny. how do i remove the top white drawer to make plumbing connections? A free inside look at company reviews and salaries posted anonymously by employees. I will say that what sets it apart is its staff. Told them to cancel my order. Contacted Customer Support to inform and to rectify the issue. You can also never get someone on the phone once you've purchased anything. They called Franke and confirmed that the picture associated with the product listed in Decor Planet was wrong and misled me. Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. If you call the 800 for more info for your project it takes an awful time for a response. Stay away if you value customer service. I received the wrong item. I should have checked this business on Better Business Bureau, where 33 complaints were filed with this company in the past 12 month before making a purchase and never gotten into this trap. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Please let us know if there is anything else we can help you with. The WoT scorecard provides crowdsourced online ratings & reviews for decorplanet.com regarding its safety and security. I sent an email to hector aponte on dec 05 regarding a fresca shower panel that is only putting out hot water. at Google for our online shopping. 4 months later after daily chats..... still sending! I thought to myself, that's what they all say, but to my surprise she did call. I am a designer, and purchase a lot of home goods, so I know about shopping on line for products. Write a review Write a review Reviews 1 Write a review. Write a review. I called them again. We are still waiting a 5/28 delivery on 6/10 with no answers. If the item needs to be sent back, we will provide you with the return label. They keep giving me false info that they already sent a refund and when I ask for a transaction ID they again say I need to talk to "accounting" and of course, I never hear back. Received my order damaged, UPS recorded the clearly visible damage! Get reviews, hours, directions, coupons and more for DecorPlanet.com at 1530 Mcdonald Ave, Brooklyn, NY 11230. i would like to oreder but would be curious to hear from you. DecorPlanet.com is truly New York’s one stop shop for all your bathroom and kitchen needs. Live and learn. So, is decorplanet.com safe? Its too bad I did not research the company before placing an order. In the event of any delays, you will receive an update via email. If you want customer service go elsewhere. The quarantine slowed the receipt of the newer model, but now I've got it and it works great. Beats the bog standard home depot/lowes fixtures. Every time I call to complain they say I need to talk to "accounting" and they will call me back, which they never do! My exchanges with customer service were very cordial and helpful. Specialties: DecorPlanet.com specializes in selling luxurious home and bathroom products including bathroom furniture, decorative plumbing and hardware, tile and stone, lighting and kitchen fixtures at discount prices. Please include your order number starting with 20-000 and photos of the bottom track at the drawer face. DecorPlanet.com, 18 W. 21st St., New York, NY 10010, USA | (800) 504-9974 During our time in… Complete scam! Based on this experience, I won't be a repeat customer. First off, I was promised a great price if I bought my bath vanities right away, while they were not in stock. I reached out to customer service and got outstanding support from Venice G. Who followed up diligently. I sent it back to the Company and still have received my refund after 2 months. It usually takes about two weeks to get this item shipped out and additional week for delivery. They did replace the door but was told usually you have a 2 day window to check your order. - Decorplanet.com Got the towel warmer but wrong color. They never answer your emails or your calls unless you are purchasing. Learn how to stay safe during COVID-19 in our new guide: Come find out However the on line chat was on the money and Evander called right back. I order the wrong item. Depending on the date of purchase, this model can have either a screw or a clip that holds the track to the drawer. DecorPlanet.com, Do not buy anything from them. They kept my money for 3 months. Venice G. Then handled the situation to my satisfaction. I selected decorplanet.com for a plumbing part because their website stated the item was in stock and would be shipped within two days. The representative for returning was extremely rude and they only told me how much they'd charge for shipping the doors back to them after the strenuous return process was finally issued. Horrendous service!!! DecorPlanet.com, Hello Sally, Salaries, reviews and more - all posted by employees working at Decor Planet. We worked out a viable solution. Visit this website decorpl anet.com. No fuss at all. So I ordered it, It took a really long time well after they advised arrival and I had to pay plumber to come back to install only for him to have found a major piece missing. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. I advise all customers to stay away and go with a reputable company that's honest and care about customer service. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They charged me a crazy shipping fee and a restocking fee despite the doors being sealed and unused AND me purchasing a replacement door from them. Chat to customer service email the return label, pickup was arranged and the the item arrives 2 days later. I had truly horrible experience with this company. Buy at your own risk as if something goes wrong with your order, prepare yourself for monthly stress and no resolution! But other consumers will not be aware of this due to the fact that they don't post 1-star reviews. After almost a month. They told me they have it in stock. After searching around she said she would call me right back. They never reply you to follow up. DecorPlanet has a consumer rating of 3.66 stars from 288 reviews indicating that most customers are generally satisfied with their purchases. I received it 3 days late, well within the window they had promised. They replaced the washlet with a newer model! I ordered a deluxe walk in microbubble hydro tub & put a down payment on it.....but now these reviews have gotten me nervous. Regards, Share your experience today and read what 0 customers have already said. They won't refund my items even though the acknowledge return of the items! If you have anything that can be damaged check right away! Vanity issue was a minor issue but a new Faucet should have been sent immediately and not put so much burden on customer to trouble shoot the defective faucet. I went to the live chat box where Venice did a little research. He did research on the products I needed. No touch up kit sent. decorpl anet.com. © 2021 Trustpilot, Inc. All rights reserved. We’re in this together! Damages must be noted on the bill of lading (shipping courier's forwarding receipt form) and reported to Customer Support within 48 hours of receipt of your merchandise." Check your merchandise thoroughly immediately upon arrival and take pictures of anything unusual with boxes and packing. Very disappointed in my purchase with them and $2,000 in the hole for a bathroom vanity that I thought was going to be high quality! Search for other Bathroom Remodeling in … Evander helped me on phone order and was great. Final got a rep on the line. Well, that was better than nothing so I agreed. So net, net, great customer service but make sure they should have had the right product associated with the picture on the site. Here is Reviews For Decor Planet. Kudos to decor planet on hiring great staff. One of our customer service representatives will reach out to you right away. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. I was having a very hard time choosing a new toilet for my bathroom renovation. Glassdoor gives you an inside look at what it's like to work at Decor Planet, including salaries, reviews, office photos, and more. This business cares more about restocking fees than about customers. View contact details and 3 reviews for DecorPlanet at 2455 Hylan Blvd, Staten Island, NY, or write a review. I ordered a tissue holder to put along the side of my new vanity, and realized that the handle did not twist from right to left, as I needed a left handed model. Kind, sincere, patient and professional. I am very happy with the selections and prices best online. 1 star reviews on their products don't get posted. I will never use this site again and will never recommend to anyone else. After receiving a defective product, I reported the issue immediately and was asked to sent a picture of the product. Read real customer ratings and reviews or write your own. I discovered this page. Stay safe with our COVID-19 guide. oswaldo The boxes remained unopened until the contractors needed install the mirrors. How do you handle an item that comes damaged?

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